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Customer Payment Follow up in Odoo is good customer service. It a products business or a services business, it is extremely important to receive payments, on-time. Odoo provides the right tools to track receivables, automate customer statements, and measure your performance. It allows your customer to pay later or in installments, you have to keep track of the dates by which your debt will get cleared. Odoo will help you identify payments that are late and will allow you to send the appropriate reminders. While dealing with any client, it is important to understand their financial strength and credit history.

Methods for Customer Payment follow up:

Odoo has a feature that can help you to track and follow up the payments. The follow-up can be manual or automatic. Customers interact with a business in many ways. Consider this when you are deciding how to follow up with them:

  1. Telephone calls work with all types of business environments if you have this information in your database. 
  2. If you have a physical or email address, a personal thank you note is a good follow-up method.
  3. Use social media to reach out for follow-ups like surveys and reviews. 
  4. Ensure you have a way to get customer information from the first contact by giving them an easy online form to fill in and ask for their communication preferences.

To Manage your Customer Payment follow-ups:


Firstly, you install the Accounting module in your database.

You need to follow-up on are available by default in Accounting -> Customers -> Follow-up Reports

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To get your follow-up process easier, you can send reminder emails in batch from your follow-up reports page. You can view the customer and amount details in the follow-up-report tab.

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Let’s now move on to setting up a follow-up action. This feature can be enabled in the configuration menu of the accounting app.

Go to Accounting -> Configuration ->Setting->  Follow-up Levels 

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Now you can select a company. You see that there is a default follow-up already preconfigured is the “Demo Company”. 

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Opening the default follow-up policy, you see that it is made up of a series of tasks, you can select the first task, which is set for payments overdue by a specific number of days, at which point an email will be sent automatically. The second reminder is set to send an email when a payment is overdue by 15 days, and a letter or to undertake a manual action.

You can also edit the template used for the statement according to the stage of the process.

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At that time you want to add a new action, click on Add a line button. 

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Now select a follow-up action that you want to do. The action triggers the input given in the relevant field that is after how many days overdue. In the below image, it is up to creating a Final Reminder email trigger after 15 days.

At that time you can views there are 4 checkboxes. Whenever you tick the checkboxes, the action button displays in the follow-ups. In the case of manual actions, Select the Manual Action type like Email, Call, Meeting, Order Upsell,  Alert date reacted, To Do, Exception.

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You can fill the detail of Action To Do. It will be shown in the customer follow-up as a button.

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When you can set a letter format under Send a Letter or Email and click on save & close button.

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Now come back to the Follow-up Report. You can Skip the current reminder to click on the Reminder me Later button.  You can set the Next, Remind Date is two types like AUTO and MANUAL. The follow-up can be manual or automatic. The letter displays the format given in the follow-up levels and one can edit this letter from here. All the due amounts and due date of the corresponding partner are shown under the letter. Now tick the checkbox under the Exclude tab to remove the line from the letter.  The status gets changed to With overdue invoices.

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If you are looking for Odoo implementation for your manufacturing business  contact us here   Feel free to connect with us on info@planet-odoo.com

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