Odoo has a feature that can help you to track and follow up the payments. The follow-up can be manual or automatic. Customer Payment Follow-up in Odoo is good customer service. It a products business or a services business, it is extremely important to receive payments, on-time.

Odoo provides the right tools to track receivables, automate customer statements, and measure your performance. It allows your customer to pay later or in installments, you have to keep track of the dates by which your debt will get cleared. 

Odoo will help you identify payments that are late and will allow you to send the appropriate reminders. While dealing with any client, it is important to understand their financial strength and credit history.

To Configure your Customer Payment follow-ups:


Firstly, you install the Accounting module in your database.

You need to follow up on are available by default in Accounting -> Customers -> Follow-up Reports

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To make your follow-up process easier, you can send reminder emails in batches from your Follow-up Reports page. You can view the customer and amount details in the follow-up-report tab.

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Let’s now move on to setting up a follow-up. This feature can be enabled in the Accounting app’s configuration menu.

Go to Accounting => Configuration => Follow up Levels

Now you can choose a company. You view that there is a default follow-up already preconfigured is the “Demo Company”. You can select the first task, which is set for payments overdue by a specific number of days, at which point an email will be sent automatically. The second reminder is set to send an email when a payment is overdue by 15 days, and a letter or to undertake a manual action.

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Create follow up action

After clicking on the create button, now you can edit and create the follow-up action. At that time you can views there are 4 checkboxes. Whenever you tick the checkboxes, the action button displays in the follow-ups.

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In the case of manual actions, Select the Manual Action type like Email, Call, Meeting, Order Upsell,  Alert date reacted, To Do, Exception.

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You can fill in the detail of the Action To Do. It will be shown in the customer follow-up as a button.

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When you can set a letter format under Send a Letter or Email and click on save & close button.

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Now you can click on the Follow-up Report. You can skip the current reminder to click on the Reminder me Later button.  You can set the Next, Remind Date in two types like AUTO and MANUAL.

The follow-up can be manual or automatic. The letter displays the format given in the follow-up levels and one can edit this letter from here. All the due amounts and due dates of the corresponding partner are shown under the letter.

Now tick the checkbox under the Exclude tab to remove the line from the letter.  The status gets changed to With overdue invoices.

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